Shipping/Fulfillment Policy

Return / Refund Policy 

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for refund or exchange. Please see below for more information on our return policy. 

 

RETURNS

 

All returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at sistersofthestars@gmail.com to obtain a Return Merchandise Authorization number. After receiving a RMA number, place the item securely in its original packaging, include the return form provided and mail your return the following address:

 

Sisters of the Stars

Attn: Returns

28491 Camino La Ronda

San Juan Capistrano, CA 92675

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 7 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

 

The following items cannot be returned. Sale and Seasonal items.

 

For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.

 

If you have any questions concerning our return policy, please contact us at:

 

Sistersofthestars@gmail.com